This video is part of the Foundations of Agile Analysis course on Google Classroom.

https://classroom.google.com/c/NDY0OT...

The full course is currently only available to ThoughtWorkers and is not publicly enrol-able. Do let us know if you'd like the full course to be on a different distribution medium and we can give it a shot.

The empathy map is a widely used tool and undergoes several evolutions across practitioners. Gamestorming has an interesting version that you can download and use for your project:

https://gamestorming.com/wp-content/u...